Call Us Today
(888) 800-7661

Acra Lending, was formed with a focus on providing the industry’s leading tailor-made Non-QM mortgage products. We partner with industry leaders and mortgage professionals, focusing on delivering programs that center around borrower and industry needs.

Our Story

Helping mortgage professionals achieve their clients’ purchase and investment goals, Acra Lending was formed to specialize in alternative income products, such as bank statements, asset depletion and verification of employment programs. Our programs have been developed over years to include fixed and adjustable rate mortgages (ARMs) for residential properties on both an owner-occupied and non-owned occupied basis.

Licensed by the National Mortgage Licensing System (NMLS) and operating in 39 states and DC nationwide, we offer our programs and services through four distinct verticals: Wholesale Lending, Consumer Direct Lending, Investor Lending, and Correspondent Lending. Throughout the mortgage industry, Acra Lending is widely known for responsible lending practices, product innovation and operational efficiency.

Aug 2018

The non-QM proliferation: Other alternative products

July 2018

Citadel drops rates across the board

Aug 2019

The non-QM proliferation: Other alternative products

Sept 2019

Citadel Launches Online Payment Portal

Oct 2019

Citadel Launches New Commercial Program

Dec 2019

The non-QM proliferation: Other alternative products

Sept 2020

Citadel Launches Online Payment Portal

Feb 2020

HPS Investment Partners Acquires Citadel Servicing

Jan 2021

CSC Rebranded as Acra Lending

Our Mission

The foundation of the company is built on “helping our customers” by providing Non-QM mortgage solutions for today’s borrower in residential and commercial properties across America. We provide industry leading programs to meet the needs of our customers while proving the optimal customer service experience.

State Licensing Information

Business Purpose Loans

    Consumer Direct Lending
  • Acra lends directly to investors in all states and D.C., except AK, ND, SD
    Wholesale Lending
  • Acra will work with Licensed & Unlicensed Brokers
  • Acra will work with Licensed Brokers Only
  • Acra Does Not Lend in These States
  • Acra will lend subject to Special Broker Licensing Rules
  • Broker license REQUIRED IF

    • Borrower is natural person, and loan is secured by residential 1-4 dwelling (GA, MT, NJ, and VA)
    • Loan is secured by residential 1-4 dwelling, regardless of whether borrower is a natural person or an entity (ID)
    • Borrower is natural person, and loan is secured by multifamily 5-29 dwelling (FL)
    • Broker may require a TN Industrial Loan & Thrift Registration, if not otherwise licensed in state (TN)

Consumer Purpose Loans

  • Acra lends directly to Consumers for 1-4 residential purposes (primary residence or 2nd home)
  • Acra does not lend directly to Consumers for 1-4 residential purposes (primary residence or 2nd home)

State Licenses


Alabama Consumer Credit License #22078


  • Escrow Agent Lic #1008770
  • Collection Agency Lic #1008769
  • Mortgage Banker Lic #1034431
  • Mortgage Banker OTN #1 Lic # 1034434


Mortgage Banker-Broker-Servicer Lic. # 109106


  • CRMLA Lic. # 41DBO-74196
  • CFL Lic. # 60DBO-94450
  • DRE Lic # 01799059


Mortgage Company Registration (No #)


Mortgage Lender Lic. # ML-144549


Lender Lic. # 020322


Mortgage Lender Lic. # MLB144549


Mortgage Lender Servicer Lic. # MLD523


Mortgage Lender Lic./Registration # 23462


Mortgage Loan Originator Company Lic. # HI-144549

Mortgage Servicer Lic. # MS300

Citadel Servicing Corporation dba Acra Lending is licensed in Hawaii as both a Mortgage Loan Originator Company (Lic. # HI-144549) and Mortgage Servicer (Lic. # MS300). Consumers wishing to contact the Hawaii Division of Financial Institutions or file a complaint against a mortgage loan origination company or mortgage servicer can reach the Division using the following methods.  Via mail: Department of Commerce and Consumer Affairs, Division of Financial Institutions, P.O. Box 2054, Honolulu, HI 96805. Via in person or courier: Department of Commerce and Consumer Affairs, Division of Financial Institutions, 335 Merchant Street, Room 221; Honolulu, HI 96813. Via email: [email protected]Via telephone: 808-586-2820.


  • Residential Mortgage Lic. # MB.6761204


Mortgage Lender Lic. # 30531


Mortgage Company Lic. # MC.0025274


Mortgage Company Lic. # MC327787


Residential Mortgage Lending Lic. (No #)


Supervised Lender Lic. # 144549


Mortgage Lender Lic. # 144549


1st Mortgage Broker/Lender/Servicer Lic. # FL0020685


  • Residential Mortgage Originator Lic. # MN-MO-144549
  • Residential Mortgage Originator Lic. OTN #1 Lic. # MN-MO-144549.1


Mortgage Company Lic. # 21-2557-S


  • Mortgage Lender Lic. # 144549
  • Mortgage Servicer Lic. # 144549


Mortgage Banker Lic. (No #)


  • Mortgage Company Lic. # 4449
  • Supplemental Mortgage Servicer Lic. # 4414

New Hampshire

Mortgage Banker Lic. # 21139-MB

New Jersey

  • Residential Mortgage Lender Lic. (No #)
  • RMLA-Licensed Mortgage Servicer Registration (No #)

New Mexico

  • Mortgage Loan Company Lic. (No #)

North Carolina

Mortgage Lender Lic. # L-160722


RMLA Certificate of Registration # RM.804651.000


  • Mortgage Lender Lic. # ML012744
  • Mortgage Lender Lic.-OTN #1 – Lic. # ML013105


Mortgage Lender Lic. # ML-5599


  • Mortgage Lender Lic. # 51804
  • Mortgage Servicer Lic. # 67747

South Carolina

  • Mortgage Lender/Servicer Lic. # MLS – 144549
  • Mortgage Lender/Servicer Lic.-OTN #1 Lic # MLS – 144549 OTN #1


Mortgage Lic. # 125315


  • Mortgage Company Lic. (No #)
  • Residential Mortgage Loan Servicer Registration (No #)

Consumers wishing to file a complaint against a company or a residential mortgage loan originator should complete and send a complaint form to the Texas department of savings and mortgage lending, 2601 North Lamar, Suite 201, Austin, Texas 78705. Complaint forms and instructions may be obtained from the department’s website at A toll-free consumer hotline is available at (877) 276-5550. The department maintains a recovery fund to make payments of certain actual out-of-pocket damages sustained by borrowers caused by acts of licensed residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s website at


  • Residential First Mortgage Notification # UDFI-RFMN2015
  • Mortgage Entity Lic. # 6573920
  • Mortgage Entity Lic. – OTN #1 Lic. # 12074249


  • Lender Lic. # 6926
  • Lender Lic.-OTN # 7601
  • Loan Servicer Lic. # 144549-1
  • Loan Servicer Lic.-OTN #1 Lic. # 144549-2


Lender Lic. # MC-5845


Consumer Loan Company Lic. # CL-144549


Mortgage Banker Lic. # 144549BA


  • Consumer Lender Lic. # CL-3577
  • Mortgage Lender/Broker Lic. # 3781
  • Please choose one of the following:

  • Please choose one of the following:

  • Please choose one of the following:


    You have clicked on a link which leaves Acra Lending website, and you will be redirected to the Citadel Servicing website which is the servicing channel of
    Acra Lending.

  • Account Access For: