A mortgage in which the interest rate is adjusted periodically based on a preselected index. Also sometimes known as a renegotiable rate mortgage variable rate mortgage.

The date that the interest rate changes on an adjustable rate mortgage (ARM).

Loan payment divided into equal periodic payments calculated to pay off the debt at the end of a fixed period including accrued interest on the outstanding balance.

The length of time required to amortize the mortgage loan expressed as a number of months. For example, 360 months is the amortization term for a 30-year fixed rate mortgage.

The measurement of the full cost of a loan including interest and loan fees expressed as a yearly percentage rate. Because all lenders apply the same rules in calculating the annual percentage rate it provides consumers with a good basis for comparing the cost of different loans.

An estimate of the value of property made by a qualified professional called an “appraiser”. Based on an appraiser’s knowledge experience and analysis of the property.

One who applies for and receives a loan in the form of a mortgage with the intention of repaying the loan in full.

An individual in the business of assisting in arranging funding or negotiating contracts for a client but who does not loan the money himself. Brokers usually charge a fee or receive a commission for their services.

The meeting between the buyer seller and lender or their agents where the property and funds legally change hands also called settlement. Closing costs usually include an origination fee discount points appraisal fee title search and insurance survey taxes deed recording fee credit report charge and other costs assessed at settlement. The cost of closing usually are about 3 percent to 6 percent of the mortgage amount.

Expenses over and above the price of the property that are incurred by buyers and sellers when transferring ownership of a property. Closing costs normally include an origination fee property taxes charges for title insurance and escrow costs appraisal fees etc. Closing costs will vary according to the area country and the lenders used.

A contract between purchaser and a seller of real estate to convey title after certain conditions have been met. It is a form of installment sale.

A report documenting the credit history and current status of a borrower’s credit standing.

The ratio expressed as a percentage, which results when a borrower’s monthly payment obligation on long-term debts is divided by his or her gross monthly income. See housing expenses-to-income ratio.

Money paid to make up the difference between the purchase price and the mortgage amount.

The difference between the fair market value and current indebtedness also referred to as the owner’s interest. The value an owner has in real estate over and above the obligation against the property.

An account held by the lender into which the homebuyer pays money for tax or insurance payments. Also, earnest deposits held pending loan closing.

The mortgage interest rate will remain the same on these mortgages throughout the term of the mortgage for the original borrower.

The rate charged for borrowing money.

A sum of borrowed money (principal) that is generally repaid with interest.

The relationship between the amount of the mortgage loan and the appraised value of the property expressed as a percentage.

A legal document that pledges a property to the lender as security for payment of a debt.

An individual or company that charges a service fee to bring borrowers and lenders together for the purpose of loan origination.

The lender.

The fee charged by a lender to prepare loan documents make credit checks inspect and sometimes appraise a property; usually computed as a percentage of the face value of the loan.

Principal interest taxes and insurance. Also called monthly housing expense.

The process of determining how much money you will be eligible to borrow before you apply for a loan.

The amount of debt remaining on a loan before interest.

A commitment issued by a lender to a borrower or another mortgage originator guaranteeing a specified interest rate and lender costs for a specified period of time.

Obtaining a new mortgage loan on a property already owned often to replace existing loans on the property.

A mortgage made subsequent to another mortgage and subordinate to the first one.

A document that gives evidence of an individual’s ownership of property.

A policy usually issued by a title insurance company which insures a home buyer against errors in the title search. The cost of the policy is usually a function of the value of the property and is often borne by the purchaser and/or seller. Policies are also available to protect the lender’s interests.

The decision whether to make a loan to a potential home buyer based on credit employment assets and other factors and the matching of this risk to an appropriate rate and term or loan amount.

A document signed by the borrower’s financial institution verifying the status and balance of his/her financial accounts

A document signed by the borrower’s employer verifying his/her position and salary.

Several tools are available on the CSS portal: General loan and property information, rate and payment transaction history, tax and insurance information, scheduling one-time or recurring payments (depending on the status of your loan), viewing and specifying (paper/electronic) monthly statements, and requesting a payoff.

If this is your first time requiring set up, please be prepared with the following:

• YourLoan Number as it appears at the top right hand side of your Monthly Statement, including leading zeroes if applicable
• First and Last Name on the loan (primary or coborrower)
• TaxID/SSN (Please call if you do not have a TaxID/SSN on file to receive your uniqueID)
• Property Zip Code
• Email Address to attach to your new login

Once you have set up your CSS profile, you will be presented with and prompted to accept the CSC CSS Terms and Conditions, after which you will be able to access all the CSS menus.

As always you can contact Customer Service below via phone with any questions, see below contact information.

You can access your loan in CSC’s servicing system by clicking the ACCOUNT ACCESS button found on the “Your Loan with CSC” tab.

Inquiries can be directed to Citadel Servicing Corporation (“CSC”) Customer Service via email at [email protected], or you can call CSC at (888) 800-7661 Monday thru Friday from 8:00 am to 5:00 pm (PST-Pacific Standard Time) and request to speak with a Customer Service Representative.

• You can make your payments online by clicking the ACCOUNT ACCESS button found on the “Your Loan with CSC” tab.
• You can mail your payments to: Citadel Servicing Corporation, ATTN: Payment Processing, 25531 Commercentre Drive, Suite 160, Lake Forest, CA 92630-8891.
• Make your personal check, money order, or certified funds check payable to Citadel Servicing Corporation.
• You can also call CSC’s office at (888) 800-7661 Monday thru Friday from 8:00 am to 5:00 pm (PST-Pacific Standard Time) to make a payment by phone. There is nominal pay by phone fee of $10.00 for one time payments over the phone.
• You can wire transfer your monthly payment (please contact our customer service department at the number listed above to obtain the wire information)
• You can have your payment set up monthly by completing the Authorization Agreement for Automatic Mortgage Payment — see the ACH Form section on the “Forms & Requests” tab.

You may make extra principal payments to reduce the outstanding balance of your mortgage loan utilizing the payment methods shown above at any time as long as you are up-to-date with the required monthly payments. These extra principal payments allow you to pay off your loan sooner and reduce the total interest costs over the life of the loan.

Your payment is due on the first of the month; however, you have a 15-day grace period in which to make your payment and avoid a late charge.

• Please note that CSC does not accept the post office date stamp as the day that payments are received.
• All payments are posted and credited to your loan the day CSC receives your payment.
• If your payment is not received on or before the last day of the current month due, your payment will be reported to the credit bureaus as 30 days delinquent.

Please include your name and loan number and choose one of to the following:

• Email a copy of the bill to [email protected] or Fax it to (949) 270-1725.
• You can mail a copy of the bill to: 3 Ada Parkway, Suite 200A, Irvine, CA 92618.
• Notify CSC by calling our office at (888) 800-7661 Monday thru Friday from 8:00 am to 5:00 pm (PST-Pacific Standard Time).

Yes, CSC is only reporting to Equifax at this time.

It is imperative that you continually monitor your bank account to ensure funds are deposited in the account before we draft it. If you bank notifies us that your account has non-sufficient funds, you will be assessed a fee and your loan may become delinquent if the funds are not replaced in the same month.

Yes. CSC will require you to complete a 3rd Party Authorization providing your approval for us to communicate the party you approve, see the Forms & Requests tab.

Options that may be available to borrowers who are unable to afford their mortgage payments and wish to avoid foreclosure are available below, along with instructions on how to access such options:

• If your loan has not matured, you may bring your loan current by providing funds to pay any delinquent obligations.
• The United States Department of Housing and Development (HUD) funds free or very low cost housing counseling on a nationwide basis. Housing Counselors can help you understand the law and your options. They can also assist you in organizing your finances as well as represent you in any negotiations with your lender should you need such assistance. You can call (800) 659-4287 or TTY (800) 877-8339 to find a HUD approved Housing Counselor near you.
• You may also find alternatives on the HUD website including informative articles such as “Avoiding Foreclosure”.
• Refinancing your property might be an option. Depending on your financial situation, you may not be able to refinance your loan with your current lender or with another lender. There is no guaranty that you will qualify for a refinance of your mortgage, so please consider all of your options.
• Selling your property prior to a foreclosure might be a viable option, especially if you have equity, but where the current fair market value of your property is less than the amount you owe on your loan, the lender might agree to a “short sale”. In a “short sale” the lender agrees to allow your home to be sold for less than the amount of the loan balance. Remember that time is important so you may want to investigate this option, and any other, immediately.
• A Deed-in-Lieu (whereby the property is deeded over to the lender in lieu of foreclosure), provided that you do not have a junior lien or another cloud on title might also be an avenue. Explore this option immediately if you have been unable to sell the property on your own.

CITADEL SERVICING CORPORATION DOES NOT OFFER LOAN MODIFICATIONS OR FORBEARANCES

• Please note that if the borrower is represented by an Agent or Representative, the borrower needs to have an 3rd Party Authorization Form authorized by all parties.
• Toll free number made available by the United States Department of Housing and Urban Development (HUD) to find a HUD certified housing counseling agency is 1-800-569-4287 or TTY/TDD 1-800-877-8339.
• Citadel Servicing Corporation’s Customer Service Department can be reached Toll Free at (888) 800-7661 between 8 a.m. and 5 p.m. (PST) Monday through Friday, or via email at [email protected]
• The State Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest, or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP, or FTC website

Phone fraud, typically known as VISHING (phishing that happens through a phone call), can be just as deceptive and damaging as email fraud. A criminal calls and poses as a legitimate bank or trusted financial servicer and tries to trick you into providing your financial or personal information. Often the caller notifies you of a non-existent alert or some sort of urgent matter as a way to trick you.

Unfortunately, caller ID is not always a reliable way to confirm the identity of the caller: Caller ID can be spoofed or manipulated to make a call from one number appear to be from another number. Never share any personal or financial information with anyone unless you are absolutely certain who you’re speaking with.

If you receive a suspicious call or email from someone claiming to be Acra Lending and you provided personal or financial information and you have any doubt about the legitimacy of the call, hang up immediately and contact Acra Customer Service team toll free at 1-888-800-7661 and provide us with any phone numbers, pertinent information and/or relevant details, such as whether the suspicious caller attempted to impersonate Acra Lending and whether any personal or financial information was provided to the suspicious caller.

Acra will never ask you to provide your Social Security number or any other sensitive information in response to an email. If you receive a suspicious call or email from someone claiming to be Acra Lending, do not respond and do not click links or open/download attachments. Instead, contact Acra Customer Service toll free at 1-888-800-7661 and delete it.

If you did provide personal or financial information, contact Acra immediately toll free at 1-888-800-7661. Be sure to include any relevant details, such as whether the suspicious caller attempted to impersonate Acra Lending and whether any personal information was provided to the suspicious caller.

Email fraud, often called phishing, typically involves the use of deceptive emails that ask you to provide sensitive personal, financial or account information. The emails may strongly indicate they come from an organization you do business with, but often contain spelling or grammatical errors and a sense of urgency about returning your information quickly to avoid a penalty or win a prize.

A fraudulent email may ask you to supply information in a return email, in a separate form attached to the email or by visiting a fraudulent website using a link contained in the email message. The people attempting to get this information may use it to access your account(s) or to open new accounts in your name using your information.

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

• Unusual content, including poor spelling and grammar or words spelled in UK-style English
  …our fraud programme detected unusual activity on your Acra Lending account.
• Urgent call to action
  If you do not respond to the link above immediately…